The transition of urban areas into increasingly pedestrianised spaces limited to car traffic is certainly a trend that is radically changing the way people shop. Large retail chains are adapting to this evolution by concentrating their efforts on smaller shops with a range of high-quality and often locally sourced products. This approach aims to meet the needs of customers who have little time to shop and are looking for convenience without compromising on quality.
In the context of these pedestrianised areas, it is essential that retailers optimise the layout of their shops to offer a convenient, fast and safe shopping experience. This includes equipping their shops with shopping baskets and trolleys of small capacity and size that do not hinder movement within the aisles or at checkout barriers. These tools not only improve the customer experience, but also help reduce breakage and theft, which benefits retailers in terms of inventory management and security.
In addition, shops can focus on offering special customisation and attention to their customers, thus helping to retain them and make them inclined to return to shop in the shop. This may include targeted offers, loyalty programmes or simply service that is attentive to customers’ individual needs.